Refund Policy

20-Day Money-Back Guarantee

Your satisfaction is our priority. We offer a 20-day money-back guarantee on all digital products purchased through our website. If for any reason you are not completely satisfied with your digital purchase, you may request a full refund within 20 days of the purchase date - no questions asked.

How to Request a Refund

1. Contact Us: Initiate your refund by contacting our customer support team at support@python-playground.com. Please include your order number and, optionally, the reason for requesting a refund, though you are not required to provide one.
2. Processing Your Refund: Once we receive your refund request, we will process it in 7 days. The refund will be credited back to the original method of payment. Please note that the timing of the refund appearing on your credit or bank statement can vary based on the policies of the payment provider.

Effect of a Refund on Pro Access

If a refund is issued for a Python Playground Pro purchase, the related Pro entitlement may be revoked or marked inactive. This may pause or disable Playground Manager, cloud sync, cloud writes, cloud uploads, remote storage, customer portal access, and other paid Pro features associated with that purchase.

The free local Python Playground core may remain available, subject to the Terms of Service and technical availability. Before requesting a refund or ending Pro access, we recommend exporting or saving independent local copies of any code, files, uploads, or package settings you want to keep.

Additional Information

We are committed to ensuring that our customers have a positive experience with our digital products. If you have any questions or require assistance, please don't hesitate to contact our support team at support@python-playground.com.