Last updated: September 21, 2026
Thank you for using Python Playground, operated by Captain Software Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR. We want you to have a good experience with the Service, and this policy explains how refunds and cancellations work.
By making a purchase through Python Playground, you agree to this Refund Policy along with our Terms of Service and Privacy Policy.
If you're not satisfied with the Service for any reason, please contact us first — we're happy to help resolve the issue.
You may request a full refund within 20 days of your original purchase date, no explanation required.
Your statutory consumer rights, including any withdrawal or cancellation periods required under the laws of your country of residence, are unaffected by this policy and always take precedence over it.
If we offer subscriptions, you can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you'll retain access to Python Playground until then. No partial refunds are issued for unused time within a billing period, unless required by law.
If you believe you were charged after cancelling, please contact us at support@python-playground.com and we'll resolve it.
Features or plans marked as "Free" do not involve a monetary transaction and are therefore not subject to refunds.
If a refund is issued, the related Pro entitlement may be revoked or marked inactive. This may pause or disable Pro-only capabilities such as unlimited playgrounds, cloud sync, cloud writes, cloud uploads, remote storage, customer portal access, and other paid features. The free local Python Playground core may remain available, subject to the Terms of Service and technical availability. Save independent local copies of any code, files, uploads, or package settings you want to keep before requesting a refund or ending Pro access.
To request a refund, email support@python-playground.com with your order number. A reason for the request is optional. We process refund requests within seven days and credit refunds to the original payment method.
If you purchased through a third-party platform (for example, the Chrome Web Store or another app marketplace), that platform's own refund policy governs your purchase instead of this one.
Questions about this Refund Policy can be directed to support@python-playground.com or Captain Software Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR.